We want you to be completely satisfied with your purchase. You can cancel an order before its shipped or within 30 days from date of receipt.

Pre-Shipping Cancellation

If the order is not a custom order where the item is specifically made for you such as bulk orders etc., you’re welcome to cancel your order BEFORE IT SHIPS without extra cost.

After Shipping Cancellation

If you cancel your order after it ships, if the order can be returned, you will be responsible for shipping costs and any other fees associated with having the order sent back to us or to the manufacturers we represent. You will be notified of the charges incurred due to your cancellation and billed accordingly. Please check out our return policy.

Please contact our customer service department at cs@bidetliving.com or give us a call to advise us that you would like to cancel your order. We will determine the shipping status of your order and advise you of any charges you may or will incur as a result of the cancellation of your order.