Return Policy

We want you to be 100% satisfied with your purchase. We will do our best to meet your expectations at all times.  You may initiate a return for an item(s) within 30 days of receipt for a refund.  If the return is due to an error made by us, we will take full responsibility and cover the cost of returning the item.  For other return reasons, the cost of return shipping will be deducted from the amount you are refunded. Return shipping costs will be determined by our Customer Services Team at the time you request to return your unit using UPS real time shipping fees.

30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below.

  • You must notify us of your intent to return by email us at [email protected] or fill out the Customer Services form within 30 days of delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

To qualify for a return, the item(s):

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must be in the original manufacturer’s box and packaging
  • Must not have any writing on the original packaging
  • Must not be missing pieces
  • Must not be clearance/liquidations/closeout

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers’ packaging

It is the customer’s responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to [email protected]

Exclusions

Return Procedure

  1. All return request must be submitted in writing and sent to [email protected]
  2. If your return is approved, you will receive an email from us with return instructions, a Return Authorization Number(RAN) and a shipping label. No returns will be accepted without our Return Authorization Number.
  3. Print out the return label and put it on the box.
  4. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  5. We recommend taking a picture of the package and/or the item before shipping.
  6. Ship the package. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier. UPS/FedEx location or allow them to pick it from your door step (additional charges may apply for door pick up and they will only make 3 attempts to pick the item(s) up).
  7. Please provide us the tracking number.
  8. Once the package has been received by the manufacturer and confirmed the item(s) are undamaged and returned, we will notify you via email to complete the return and process your refund.
  9. If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

If you still have questions, please email us at [email protected]

Cancellations

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

Damaged Merchandise

In the event of damage to your product in shipping, please email us at [email protected] to arrange for replacement and pick-up of the damaged bidets.  Please review our Shipping Policy for more details.

Defective merchandise

Most of our products come with at least 1-year manufacturer’s warranty. The warranty information can be found under “Warranty” tab on a product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product at no additional cost, please email us at [email protected]

Remark

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a Return Authorization Number(RAN), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.